Over 100 Packages Unpublished

Npm simply unpublished all packages from my repository, we had a very old organization that was created before the teams feature, when we were testing this feature all our packages even being created over 72 hours in this org just disappeared, 4 days we are trying to contact support to verify the possibility of at least recreating this organization because we are unable to publish to this organization again even by recreating a new publishing token, even if they do not have a backup of it but have received no response, someone Have you been through this with private packages? What steps were taken?